Today I was pleasantly surprised by the efficiency and the natural human understanding and consideration offered by your customer service department. I recently broke the belt clip that goes to my Otterbox for my Motorola Photon 4G Cell phone. I've really come to depend on my Otterbox since I can recall at least 3 times that my phone crashed onto either asphalt or concrete and not a scratch occurred to my phone. Anyways, to make a long story short, I wrote a quick email to Customer Support at Otterbox and sent them a picture of my dilemma and let them know that I didn't have my original receipt, but that I bought it from a reputable Sprint Store, giving them their address and phone number if they wanted to confirm. At the end of this working day, they got back to me and let me know that everything went through and that they are sending me my replacement part. I haven't had this kind of service since I was a little kid. Keep up the great work Otterbox, you have my vote of confidence.

Sincerely,
Victor Noda
RGM Architecture and Planning